Open and follow requests about your account, license, webcam, calibration and setup.
Close other apps using your webcam, such as video calls, recording apps or camera previews, then select it again in TrackVisyon. This helps prevent several programs from trying to open it at the same time.
Keep the app that creates your virtual camera open and select that source in TrackVisyon. Close only the other apps occupying the physical webcam.
Soft light on your face helps make tracking even more precise and fluid. A small, diffused light is often enough: no studio setup needed. Place it in front of you, avoiding a bright window or lamp behind you.
Find your simulator's settings and quick checks before opening a ticket.
Open a ticket from your customer area and follow its replies and status. For application issues, open it directly from TrackVisyon whenever possible.
The application can attach technical diagnostics that help identify the issue faster. This does not imply sending webcam images, face data or video.
Sign in to open and follow your tickets.
We recommend opening your ticket directly in TrackVisyon: attach diagnostics without searching for files on your PC.
Open support in the application and create a new ticket.
Describe the issue and check “Attach diagnostics”.
Send it. Your tickets and replies are also available on the website: sign in and open Support in your dashboard.
Technical diagnostics do not include webcam images or videos. Do not attach passwords or payment details.